Help Center

We show rental options from participating providers for the search you enter, and hand you off to the provider you choose to complete the booking.

No. Search is open and requires no sign-up.

Yes — tick "Return car to a different location" in the search form. Providers that support one-way rentals usually charge a fee for it.

Match luggage first, then seats. Our vehicle category pages describe what each class realistically carries.

Because the provider owns the reservation. We show you a summary first so you know who you are continuing with.

Not always. Airport fees, local surcharges and optional extras can be added at the counter. Read the provider's breakdown before confirming.

No. Payment is handled entirely by the provider.

The provider sends it. If you cannot find it, check spam, then contact the provider using the details on their site.

Because the reservation lives in the provider's system, not ours. We only see the search you ran.

The provider's confirmation states the exact counter — in-terminal, consolidated rental centre, or an off-airport lot with a shuttle.

Add your flight number when the provider offers the field. For long delays, contact the provider directly.

Licence, a payment card in the main driver's name, photo ID, and flight details at airport counters.

Through the provider that issued the confirmation, under their policy. See our cancellations page.

Usually through the provider, and it may reprice the booking. Changes after pick-up time are rarely possible.

The provider. American Drive does not process rental payments.

Fuel, tolls, penalties and damage. It is released after return, though banks can take several days to show it.

Sometimes, with extra checks or a larger hold. It is provider- and location-specific — confirm before travelling.

The rental companies and suppliers that currently return availability to our search. The provider for any given offer is named before you continue.

We can help you find the right contact and escalation route, but we have no authority over a provider's operations or decisions.